What is your refund policy? Check out the brand new Razer Gold. Send me an email when my question is answered. My Razer core was eventually repaired but … Razer USA Ltd. is located in Irvine, CA, United States and is part of the Computer & Office Equipment Wholesalers Industry. Razer has the worst customer service policies of any company I have ever encountered in my life. $1,957.95. Combined with an efficient processor with turbo boost speeds, the Razer Blade Stealth has even more performance for video editing, content creation, and higher frame rates when … Your question (required) Additional details. Long days 12 hour shifts Expensive food. Read: Comments [0] New Downloads and Spare Batteries! The misconfigured server appears to have held fresh information from an estimated 100,000 … Satisfaction Guaranteed Get help by contacting our customer support 24/7. Razer man o war is absolute garbage. Find helpful customer reviews and review ratings for Razer Core X Aluminum External GPU Enclosure (eGPU): Compatible with Windows & MacOS Thunderbolt 3 Laptops, NVIDIA /AMD PCIe Support, 650W PSU, Mercury White at Amazon.com. Welcome to r/razer's technical support sticky for the month of March 2020.. Last month's locked thread can be found here.If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again. Contact FortiCare Technical Support. The only people I can get through to is the Razer Support team on reddit, but all they can do at this point is point me to the emails for further support. Had a warranty on a product and contacted them about issues with it but never got a response. Q&A tips & guidelines. Iam feeling like in a black hole with… Iam feeling like in a black hole with the Razer support, iam chatting, calling like 3weeks with the support because i need a spare Part for a Razer Phone 2 (Usb Charging Port) And i get like 3 ,Answers of a Ivan Pukov who send me Amazon Links of Usb Chargers, Usb Cables and at least a Sold out spare Port for the Razer Phone 1. (760) 579-0180. Email (a webform can be filled out at any time to submit a case) The support agents will assist you if you have inquiries, if there is an issue with your laptop, or if you need help sending your laptop for repair. If you would like to share feedback with us about pricing, delivery or other customer service issues, please contact customer service directly. Schedule: Monday to Saturday = 9:00AM – 10:00PM Sunday = 10:00AM – 6:00PM. Are cookies a security risk? It would seem that the horror stories we hear about Razers CS arent completely unfounded. Customer Support: razer-helpdesk-ph@razer.com IT Support: razer-techsupport-ph@razer.com After Sales Support: razer-corpsales-ph@razer.com Sales Department: razer-razerpay-reload-ph@razer.com. A refund will be provided or Razer Customer Service will contact you within 3 … Email this page. Had to wait a further 10 days for Razer to give me the appropriate shipping label. Hear low subs and soaring vocals with a … Horrible Customer Service My Razer Core x Chroma main board died after 8 month. If their products quit working they make it as difficult as possible to get a warranty replacement. Razer support is available to help you with wide array of topics - technical or software issues, order status and general inquiries. Pros. "Razer products are decent (have owned mics, systems and headsets), but the price is too high for the lack of quality, and the absolutely abysmal customer service ruins the experience. Link to Razer Support is on the right side of this page. Before lodging a claim on the Limited Warranty, please review the online help resources at support.razer.com. My email conversation with their support is looooooong by now. FortiCare Support: Customer Service. It takes 2+ days for a response and when they actually... Thread by: steviegainz , Jul 21, 2020 , 3 replies, in forum: Razer Support. Overview. Recommend. RazerMarkets is an experienced and leading trading company for a reason. By the way, don't buy Razer Kraken X Lite headset. Support Center » News » New downloads available at www.razersupport.com New downloads available at www.razersupport.com Posted By: Razer Customer Support On: 06 May 2011 04:12 AM “I was blown away with Kraken’s customer support. By entering *#06# on your Razer Phone's dial pad and viewing the result on the screen. Add accessories to protect Samsung and LG phones. thinkLightGrayx091 New Member. Showing results 1 to 5 of 5. Buy Razer Iskur Gaming Chair: Ergonomic Lumbar Support System - Multi-Layered Synthetic Leather - High Density Foam Cushions - Engineered to Carry - Memory Foam Head Cushion - Black: Video Game Chairs - Amazon.com FREE DELIVERY possible on eligible purchases Contacting Razer. Key Features and Benefits: Work faster, game more Push more pixels in Overwatch, Fortnite, and popular MOBA games with powerful graphics. The software requires you to have a Razer ID to use. If you would prefer to contact customer support or read the FAQs, you can visit their Contact Us page for more information. (I have a Raze Still they only tested the unit for half an hour and declared it was free of any issue. Tried to email support, no response for 1 week. Edit 2: It is now 08/29, almost another 2 weeks since the last update. It would be nice to see a dutch customer support as well, now we have to contact Germany and by phone it works way faster then by email or contact from's. Anywhere in the World! Additionally, I messaged the feedback@razer email and received no further help. Customer Service. Customer support initiated an advance return, but halfway in the process it was denied and I had to proceed with the classic repair process. Current hold time. Payment Methods We Accept. After the previous support ticket seemed to fail, I contacted their customer support via chat and requested to … How do I request a refund? It … Had a problem with my Razer Blade 15. Currently having a Terrible Customer experience with Razer support I order a Razer Blade 15 advanced. Returns and Cancellations. If you are in North America, I would suggest you use their "Live Chat" option as you will get service faster. Razer Kraken Kitty Edition Gaming Headset. Horrible customer service. How do I set up my browser to accept cookies? Razer is not responsible for returns that are lost or damaged in transit. Read honest and unbiased product reviews from our users. Contact Us. Answered 4 months ago by Razer Customer Support Helpful ( 1 ) Unhelpful ( 0 ) Report Answer this question Q: Question i broke the micro usb cable that comes with it can i get a replacement Razor USA LLC (Europe) Handelsweg 2 2742 RD Waddinxveen Netherlands +44 (0) 1884 254110 [email protected] https://www.1080riders.com Razer provides customer service by email and also by phone. Additionally, I messaged the feedback@razer email and received no further help. Now that is out of the way let’s get to the issue I have with Razer and would like to see if anyone else has experienced something similar. Now that my warranty is expired I can't even contact them. Absolutely horrible company I … ... by Razer Customer Support. Razer customer support is lacking to put it very nicely. How can I return my items? I have never had such a bad experience with customer support ever in my life, holy s****. A real person replying with a real response in under an hour.”. The other two laptops we received are amazing! Thank you for contacting RazerStore Customer Support. Contact Razer Customer Service. I'm not sure if I'm looking in the wrong place, or they direct all their customer support through the USA. Good place to work. The worst customer support I have ever worked with. Find helpful customer reviews and review ratings for Razer Blade 15 Base Gaming Laptop 2020: Intel Core i7-10750H 6 Core, NVIDIA GeForce RTX 2070 Max-Q, 15.6" FHD 1080p 144Hz, 16GB RAM, 512GB SSD, CNC Aluminum, Chroma RGB Lighting, Thunderbolt 3, Black at Amazon.com. In total, you can communicate with Razer using 3 different media: phone, email, web. After the previous support ticket seemed to fail, I contacted their customer support via chat and requested … PC. Company Description. Fastest way to talk to a real Razer rep. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 German Phone Support 00800-25233758 Monday - Friday 09-18 CET In case you didn't realize there was an alternative, the best phone number for Razer customer support is 888-697-2037. Chat with us Live Chat. Customer support at razer is basically nonexistent. My Razer Customer support experience. If your question is regarding contracts, licensing, product registration and account management you may. I contacted Razer support immediately and they told me there were two possible outcomes. Still they only tested the unit for half an hour and declared it was free of any issue. Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. However, within 5 to 6 hours, I noticed that my billing and shipping addresses were reversed. The Razer Iskurs lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. I ordered an Overwatch Elite Chroma from Razer. Products. They could be better. Used to rate Razer but never again, the customer service is atrocious. For your records, your case number is … Customer support initiated an advance return, but halfway in the process it was denied and I had to proceed with the classic repair process. I pre-ordered the Blade 15 Advanced 3070 as a guest without the issue and received the order confirmation email. Mobile. Razer has the worst customer service policies of any company I have ever encountered in my life. Template emails and refusal to accept a return. We have assembled a team of Investment experts committed to ascertain the wants and needs of our clients. The first shipping label they sent me didn't even cover shipping for batteries, FedEx wouldn't take it. Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. ... by Razer Customer Support. Remind me when call center opens. Job Code: 1721. Waited 3 business days to get a response asking me what my problem was. We’re here to help. Razer has a page or online help desk for customer service, but you can also call them on the phone. Otherwise send an email. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 German Phone Support 00800-25233758 Monday - Friday 09-18 CET Contacting Razer - by phone or otherwise. Being both flexible and tough, its bauxite aluminum frame is well equipped to handle the rigors of long gaming sessions. Listen to distinct sounds from both the speakers in stereo sound mode. Razer Blade Stealth 13 - 13.3" - Core i7 1065G7 - 16 GB RAM - 512 GB SSD. Good luck. See other locations. Posted By: Razer Customer Support On: 27 Sep 2010 01:47 AM: GREAT NEWS, Spare and replacement batteries for the Razer Mamba can now be found for sale on www.razerzone.com. Horrible customer service. When you need help with your account, our team of experts will work directly with you via our 24/7 live chat to reach a quick and efficient resolution. Hi, I requested a mouse to replace a Deathadder that stopped working. The Global Head of Customer Advocacy is responsible to lead a global team to deliver Razer's best-in-class customer and technical support services to our global gaming community. Call us. I purchased a defective Razer Core X Chroma and have been trying to do SOMETHING about it. A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased. Normally refunds are processed within business days of the receipt of the returned product. You can call Razer at +494 041 929 9300 phone number, write an email, fill out a contact form on their website www.razerzone.com, or write a letter to Razer Inc, 9 Pasteur, Suite 100, Irvine, California, 92618, United States. If you have any questions about your order or need assistance with the installation or use of Razer products, please contact our Customer Service Representatives. 24/7 Live Chat. Paid nearly $200 for a headset that seemed to be solid. 1 month later customer support is completely unresponsive even though live chat agents keep promising response within 48 hours. GetHuman features available: Best alternatives to phone. Pro tips & talking points. Engineered for improved comfort and control, the all-new Razer Naga comes with optimized button placement, three interchangeable side grips to suit your personal grip style, and is powered by Razer Synapse 2.0. Contact Razer customer service. Over the years, I have brought many mices and keyboards. With the world’s fastest 5600DPI Razer Precision 3.5G Laser sensor, move with lightning speed and precision to easily escape from becoming prey. To show our appreciation for *** patients and for remaining a loyal Razer customer, we sent him a small gift. I contacted the support team on the second and got this email in return. It is so bad that I cannot recommend Razer to anyone for any reason, even if their products are superior. Had a headset break, at no fault of mine own (faulty quality honestly), attempted to RMA my device well within warranty timeframe. While 888-697-2037 is Razer's best toll-free number, there are 4 total ways to get in touch with them. Print. Common information about the features, streaming opportunities and more. By navigating to Settings > System > About Phone > Status > IMEI Information. Contact Support. $1957.95. I am sick of this company and their lame excuses. I wish Razer CEO will fix their customer service. We Email iTunes Cards Internationally. Email Razer customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Razer customer service. Horrible Customer Service My Razer Core x Chroma main board died after 8 month. Contact Us. Worst “Customer Support” Purchased a keyboard, after a month an LED started going yellow (Stormtrooper edition so everything is supposed to be white) I come to find out I am expected to send my only keyboard back and be SOL for weeks until Razer decides to send me a … Nickname. Five programmable keys with on-the-fly macro recording. Razer provides customer service by email and also by phone. There are 4 ways to reach Razer across 3 communication modes: phone, email, web. In case you didn't realize there was an alternative, the best phone number for Razer customer support is 888-697-2037. Read honest and unbiased product reviews from our users. If you have any questions about your order or need assistance with the installation or use of Razer products, please contact our Customer Service Representatives. Click here to better acquaint yourself with the world's leading VPN service. Given the Logitech G13 did not require software shows, that were the company's choice. Nickname. The best-selling MMO gaming mouse of all time, the Razer Naga, is evolving to take the MMO games of the next generation head-on. Most of the bad reviews were focused on Razer products and customer service. Services. Had to wait a further 10 days for Razer to give me the appropriate shipping label. support@carddelivery.com. My email conversation with their support is looooooong by now. If you submitted a question, we will respond as quickly as possible, usually within 24 hours. Chatted, was told there would be a decision as to whether it falls under warranty and will be contacted on the decision in 2-3 days. Lifestyle. 2 New from $210.44. Razer Customer Service contacted *** and apologized for the delay of his refund. Welcome to Razer Support. While it is true that Razer needs to improve its customer service drastically, I have not used any Razer products to be able to comment on the complaints by several users. Feel free to contact the Razer Support team at www.razersupport.com should you have any questions. The product REQUIRES software to be minimally usable. Learn more about the Blackwidow Ultimate. Location: Asia-Pacific - Singapore. Business Outlook. I've called 6 times and have been told every time "You need to contact our software development team" because the person on the phone did not want to issue me a replacement even though I was under my warranty period. Pay People Good company 3 days one week 5 days next Free bus pass. CEO Approval. Q&A tips & guidelines. Send me an email when my question is answered. Your question (required) Additional details. I went through most of the site and whenever I tried to get in touch, it constantly put me onto their USA returns section. Buy US iTunes Gift Cards with Instant Email Delivery. We accept Paypal and Credit Cards and ship cards 24/7. If the Product is still not functioning properly after making use of these resources, please contact Razer through support.razer.com or your authorized distributor or dealer. Re-install Razer Synapse in Windows; ... Get support by phone, chat, or email. Seniority: Business Leadership. How do I get technical support for my product? You can direct questions about current Razer promotions, your return status or other related inquiries to the Razer customer service phone number by dialing 1(855) 872-5233. Tried to email support, no response for 1 week. Most recently Razer BlackWidow Chroma v2, some of the lighting keys failed (not light up or showing different color in static mode) a little over a year. 10 key roll-over anti-ghosting. It is so bad that I cannot recommend Razer to anyone for any reason, even if their products are superior. Razer Accidentally Exposed Customer Data Via Leaky Server. Replacement case initiated Jul 26, laptop sent in Aug 7. Had a headset break, at no fault of mine own (faulty quality honestly), attempted to RMA my device well within warranty timeframe. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. My Razer core was eventually repaired but came back with a big scratch on the case. Welcome to r/razer's technical support sticky for the month of December 2020.. Last month's locked thread can be found here.If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again. There are 4 ways to reach Razer across 3 communication modes: phone, email, web. Console. The turn-around is roughly 2 business days for each response via email so be patient. Popular Support Videos. 2/08: I went to Razer to buy a new laptop and made my purchase. Why do I need to set my browser to accept cookies? Each time I emailed support I sent in a VERY detailed account of the issue along with the steps that I had already taken to try and resolve. Recipient Email * Your Email * Your Name *. So far customer support by phone was great every time, by email it was really slow and harder to make the case. Dear Razer customer service it is so nice of you to reply with your typical response , just to show to future customers that you care my case was closed by your customer service therefore you had the chance to treat your customers nice when they address an issue now it is late.
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