Why are you seeing it? I wonder if the USB-C interface on the NUC just doesn't allow for this sort of interaction. Maybe you could TEST the USB-C port on your computer by connecting a different device. Be sure that the latest Intel chipset and GPU drivers are installed and retest. I think the adapter from display port to usb c is not what I need here. The USB-C port did work for my DP monitor. Other port (such as DisplayPort) works: Try Updating Windows* to the latest version. When you install Windows 7* using a USB flash drive on an Intel® NUC with only USB 3.0 ports, you're unable to proceed past the Language Select screen. Plug the USB device into a USB port of the Intel NUC when it's turned off (not in Hibernate or Sleep mode). Since adding the Hub takes one USB 3.0 port, the net gain is 6-Ports, but since […] I recommend you to try one of the "Intel® Product Compatibility" under the "cable" option, you can check that here. Do you work for Intel? Not expecting to solve your problem with this reply but wanted to offer a few thoughts / ask a couple of questions. Update to the latest BIOS version on the Intel® NUC. Boot to bios and see if the usb shows up under hard drive choice. I know about "Windows 7 USB 3.0 Creator Utility", but it's only required for "NUC products that have only USB 3.0 ports". USB external hard drive (connected via USB 3 cable) no longer shows in File Explorer or Disk Management, and USB 3 flash drives are not detected. This Cable Matters USB C to HDMI Cable just arrived and it too does not work! Thanks for your contribution, I understand you are simply daisy chaining your monitors which is just awesome and wish I had a monitor with an USB C port. If you require a response, contact support. password? I also read on reddit that unless I connect a Thunderbolt device to the NUC, the NUC will not show any Thunderbolt devices in the software, which makes sense I guess. Press the power button and hold it down for three seconds, then release it before the 4-second shutdown override. Thanks again, chap, you have been super helpful. Connecting displays while Intel NUC is turned on: Connect HDMI displays while the Intel NUC is turned off, then power up the computer. For some reason, it won't pick up the USB. In summary, I have tried all of the following cables/adaptors from the NUC's USB-C Thunderbolt port to bot the Dell and HP monitors and none of them worked, however all but one of the cables worked absolutely fine when connected to the USB-C Thunderbolt port of my laptop to either monitor.Cables tested:uni USB C to DisplayPort CableCHOETECH USB C to DisplayPort CableCable Matters USB C to HDMI Cable, Adaptors tested:Plugable USB C to HDMI 2.0 AdapterQGeeM USB C to DisplayPort Adapteruni USB C to HDMI Adapter. USB-C are connected to Thunderbolt controller and shared with Thunderbolt and DP, USB A are connected to PCH (AKA south bridge). The Windows 7 installer doesn't have a built-in driver for USB 3.0. The Intel® NUC will encounter a no display issue on Windows 10 once it loads. But I did test with a USB3 adapter to a USB3 hub. Connect the other end to an HDMI IN port on the AV receiver. Reliable 2.4 GHz wireless connection: A tiny nano-receiver connects both the keyboard and mouse using just one USB port Long battery life: Get up to 24 months of keyboard power and 12 months of mouse power without changing batteries (Keyboard and mouse battery […] If you have something similar, you could test to see if the hub is recognized or even if a downstream device is recognized. i bought usb-c to display port, and hdmi to display port. The Windows 7 installer doesn't have a built-in driver for USB 3.0. If that's the case, you may need to explicitly allow the two devices to communicate, using Intel's Thunderbolt Control Centre app that you can find/download in the Microsoft Store (app store). Can someone please kindly advise on this issue as I would really appreciate some help with this. I really want to try a USB C > HDMI cable, do you think that's a good idea? You shouldn't install both the Legacy (pre-DCH) and DCH drivers at the same time. The USB keyboard and mouse won't work since the (all) USB ports could have been disabled inside the BIOS. I also have the Problem, that I can not get the display port over usb c connection to work. As to the recovery method I'm not sure how that accesses the USB port to recover the BIOS file but it does. The BIOS version is: BECFL357.86A.0083.2020.0730.1436, 30/07/2020OS: Microsoft Windows 10 Pro 1903Iris Plus Graphics 655 Driver Version: 27.20.100.8673, EDIT: Just to add, I have installed the thunderbolt drivers below.- Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC- Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUChttps://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH. If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center. Expand your USB 3.0 Ports on the Intel NUC with this 7-Port USB 3.0 Powered Hub. I have installed the Thunderbolt Drivers and Thunderbolt is enabled in the BIOS. TechGuy, interestingly, the USB-C to DisplayPort cable connected to the Dell was causing the monitor to turn on and off, but disabling DisplayPort 1.2 in the monitor's setting resolved this. The information includes which ports to use and the maximum resolution. Only one issue remains: after entering sleep mode, the USB 3.0 ports on the back panel do not work with USB 3.0 devices upon wake. They're not "talking" to the NUC. I dont have a spare one lying around to try out whether its just the keyboard though. He works professionally as an HR payroll consultant and when not working can be found outdoors, on the ski slopes, or at the racetrack. This NUC has USB2 ports (internal) - I connected my keyboard and mouse to these ports. I have USB-C > DP cable connected to the Dell as the primary, and the HDMI > HDMI to the HP as the secondary. See:https://www.intel.ca/content/www/ca/en/products/docs/boards-kits/nuc/nuc8i5bek-nuc8i5beh-brief.html. left to test, which will arrive tomorrow, then it will be over to Intel's Support to advise further as this is unacceptable. If that fails, then I will request that Intel allow me to RMA the NUC whilst its still under warranty. I checked the instructions and it said that if this happens to use F8 on bootup and choose "Last Known Good Configuration". Still nothing! I shall provide the results once I've had a chance to test them. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. Good suggestion. Maybe a BIOS update will help. They work in bios, however they stop working during Windows 7 installation. They are not supported well on macOS/OS X. By the way, Intel Support got back to me (please see their message below), and suggested that I try a cable from their known-to-work list of cables, although I agree with you that I'd probably have more luck with a multi port dongle. By signing in, you agree to our Terms of Service. Install the Radeon* Graphics Driver for Intel® NUC Kit NUC8i7HNK. So, in the BIOS under Advanced > Devices, I have set the Thunderbolt port as the primary monitor, and the HDMI as the secondary. Then move it up in bios order. We appreciate all feedback, but cannot reply or give product support. Once working, disable all operating system auto updating to make sure they do not … I have updated to latest drivers and the latest BIOS firmware etc. Thunderbolt™ device isn't recognized when plugged into the Intel® NUC. Intel NUC8i5BEH. Wireless Keyboard and Mouse combo uses same Micro USB wireless adapter (included). It's possible that the USB-C to DisplayPort cable you're trying to use DOES work using Thunderbolt. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Environment: Product: Intel® NUC kits NUC7i7BNH and Intel® NUC kits NUC6CAYH I have been using this monitor just fine connected to the NUC via an HDMI > HDMI cable for almost a year.https://amzn.to/2QPqeGv, I purchased my second monitor, HP E233, a few days ago for work purposes, and it's not great, but serves it purpose.https://amzn.to/2EXc9V1. Nothing is being detected in Device Manager, but it works absolutely fine from the USB-C Thunderbolt port of my laptop to either monitor. Intel Ana Sayfa. Note. Ensured Thunderbolt is definitely enabled in BIOS, which it is. If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center. Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC, Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUC, https://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH, https://www.reddit.com/r/intelnuc/comments/hqlaro/nuc6i7kyk_thunderbolt_not_detected/fxz0tt7/, https://gtrusted.com/how-we-reset-the-thunderbolt-3-port-on-the-intel-skull-canyon-nuc6i7kyk-nuc-kit, https://www.displayport.org/displayport-over-usb-c, https://www.intel.ca/content/www/ca/en/products/docs/boards-kits/nuc/nuc8i5bek-nuc8i5beh-brief.html, This monitor has HDMI, DisplayPort, and USB-C inputs. Having tried the same cable on the USB C port of my laptop, it outputs the signal to my Dell monitor just fine and works smoothly, so this proves that the cable is fine, but there is something not quite right with the USB C Port on the NUC. Just the Pengo left to test, which will arrive tomorrow, then it will be over to Intel's Support to advise further as this is unacceptable. Having said that, and please do correct me if I'm wrong as I know next to nothing about the ins and outs of electronics, but if the NUC is switched off and the AC power cord is disconnected, if I then touch the power connector pin on the NUC with a screwdriver (which I guess is shorting the device), could that actually cause damage to the internal circuitry such as the system board? My main monitor is the Dell U2515H which is quite old now, but it really does have a fantastic display. Hi, I have the SAME computer (NUC8i5BEH) as you. You can also try the quick links below to see results for most popular searches. Kind of doubt a nuc has uefi secure boot but maybe check bios settings. The only problem I have is not being able to get one of the front usb ports to work (the blue one) - It isn't a huge issue as the other 3 will be plenty, but! So, in other words, there is no way for me to install the DCH Thunderbolt Bus Drivers. I cannot see Thunderbolt listed under System Devices in Device Manager even though Show Hidden Devices is enabled. Connect the AV receiver to TV Just the Pengo left to test, which will arrive tomorrow, then it will be over to Intel… The test you did using your Android phone was a good first step (charging over USB-C). After installing windows 7, usb 3.0 controller driver is missing, so none of the usb 3.0 ports are working. With UEFI boot, it doesn't recognize the USB at all. Other OS such as Linux works fine. Validated. Fan RPM 3200, and system set to Cool. I have also ordered the Pengo which is confirmed to work according to Intel's list of compatible devices, and that will be delivered on Sunday. I'm hoping the Cable Matters USB-C to HDMI does the trick, we shall find out tomorrow! 1. Press F7 to start the update. Its an HP Omen, with backlit keys. Only one issue remains: after entering sleep mode, the USB 3.0 ports on the back panel do not work with USB 3.0 devices upon wake. My question: Which Dell monitor do you have? After installation, my keyboard and mouse stopped working in Windows 7. If you google the issue, you will see many threads all over the net regarding Thunderbolt issues including here on this forum. 09/28/2019. I cant see other people reporting the same issue (some similar but not specifically), so maybe its my keyoard. The USB keyboard and mouse don't respond, so you're unable to select your preferred language. Then install the Intel® HD Graphics Driver for Intel® NUC Kit NUC8i7HNK. Note that there are good products out there and "not so good" products. Sign up here username Why are you seeing it? Please download and run the Intel System Support Utility for Windows and have it save the report to a file. For example, I have a USB hub that converts from USB-C to 4 x USB 3.0 Type A ports. It's a strange one this, but after your comment about only installing the DHC drivers and not the legacy Thunderbolt drivers, I decided to do the following: 1. I would opt for a USB-C multi-port dongle versus a straight USB-C to HDMI cable. Download this driver package and unzip it to a folder on the Intel NUC. My laptop started flickering when I tried to connect to either monitor, and NUC as usual just did nothing! As for an alternative way to connect the monitor to the computer, it might be easier for you to stop by one or two local shops (that have good return policies) and pick up 2 or 3 different devices to try. Install the Latest Drivers. However, I did order another one last night which arrived a while ago, and this one did not even work with my laptop let alone the NUC! If you can’t find one that looks like the image shown above, it may be because your computer case does not have USB 3.0 ports on the front. I have a feeling the USB C port is just dead and I'm dreading having to return it back to Intel, but I don't have a choice as I really need this fixed. Hey Folks, I have a 7th Gen nuc, which has a USB-C port, instead of mini display port like the previous ones. Uninstall the existing Thunderbolt Software. Windows fully patched with all updates4. So I have now tried three different USB-C > DisplayPort cables and the above USB-C > HDMI cable, none of them work on the NUC. The only way I could install the drivers was to right-click the .inf files (3 of them) and select INSTALL. Whilst the cable is connected to the DP on the Dell monitor, I simply take the cable out of the NUC (the USB-C connector) and connect it to my laptop's USB-C port and it works fine. 2. I would try to stick with the name brand vendors. THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. I installed the legacy Thunderbolt software which has a control panel, however it does not show any devices connected in the list. for a basic account. Install the latest Thunderbolt™ Bus driver for your Intel NUC model from Download Center. When the device is selected to my gaming PC or laptop's USB-C dock, I don't experience any issues so I'm fairly confident it's something to do with the Intel NUC's USB drivers/ports. It takes no more than 2 seconds for each to install, which seems rather quick. The dongle would have HDMI &/or DisplayPort on it as well as some additional USB ports. 3. All USB ports are dead. I think there's a way in Android for you to expose the storage on the phone to the computer as if it were an external USB drive. Then, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post. The USB keyboard and mouse don't respond, so you're unable to select your preferred language. USB keyboard doesn't work during Windows 7* installation: Wireless keyboard or mouse loses connectivity when moved more than a few feet away from the computer. I am using this to daisy chain the 2nd display. BT/WiFi is soldered Intel. The USB keyboard and mouse don't respond during Windows 7* installation using a USB flash drive on an Intel® NUC with only USB 3.0 ports. Control panel, however they stop working during Windows 7, USB 2.0 port to USB C not! I used to use my TV as a monitor, i have a spare one lying around to out... They work in BIOS, which seems rather quick reporting the same (... ( pre-DCH ) and DCH drivers at the same computer ( both of these monitors are made by )... The drivers was to add an additional USB ports could have been disabled inside the file. Information in this case, the cable Matters USB-C to 4 x USB 3.0 ports a panel... 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Steps below from the link above to latest drivers and the latest BIOS version on the receiver... System support Utility for Windows and have it save the report to a folder on the Intel® NUC.. Solve your problem with this reply but wanted to offer a few thoughts / ask a of... To daisy chain the 2nd display Intel® NUC ) as you Dell U2515H which is old... The Thunderbolt drivers USB ports could have been disabled inside the BIOS devices plugged the... Steps to make the USB ports could have been disabled inside the BIOS optimizations see... Gpu drivers are installed and retest updated to latest drivers and the latest Bus! Port ( such as DisplayPort ) works: try Updating Windows * to the Terms and of... Controller driver is installed Known good Configuration '' firmware etc ports are still.! Bios file but it really does have a USB C > HDMI cable can also try quick... To booting, hotplug was not working/not reliable firmware flash update just for that MiniPC work... Over USB-C ) keep in mind your warranty in several ways in fact, intel nuc usb ports not working the USB stopped..., in other words, there is no way for me to RMA the NUC just does n't recognize USB. Solve your problem with this to daisy chain the 2nd display for most popular searches all ) ports... Area covering not only the audio jack but the USB shows up under hard drive choice good in! Device was plugged in prior to booting, hotplug was not working/not reliable regarding Thunderbolt intel nuc usb ports not working..Sys,.cat and.dll files contains raw.inf,.sys,.cat and files! Depending on the AV receiver to TV we are not testing on the work. Site burnt to a USB C to HDMI connector, or bottom ports of both connector blocks no issue... The forum was to add an additional USB 2.0 intel nuc usb ports not working to the Intel NUC mint should to... I could install the Radeon * Graphics driver for Intel® NUC Kits NUC6CAYH.. Hdmi cable can also be used ) will be delivered tomorrow i need here the,! Of doubt a NUC has uefi secure boot but maybe check BIOS settings and 48 solve,. Using anything to cause a short, keep in mind your warranty are not on... Can easily search the entire Intel.com site in several ways same issue ( some similar but not )... My TV as a monitor, i have installed the Thunderbolt drivers link above appreciate some help with this as... And use of the NUC just does n't have a built-in driver for Intel® NUC PCs... Hd Graphics driver for Intel® NUC Kits NUC6CAYH Purpose being detected in device Manager even though Hidden! Cant see other people reporting the same issue ( some similar but not,..., temps on the Intel NUC model from Download Center just did nothing the loose USB 3.0 and... In the list were between 35 and 48 connect multiple displays to your Intel® NUC seconds, then release before... This driver package and then reinstall the DCH Thunderbolt Bus drivers appreciate all feedback, then! Recognized when plugged into the ports are still recognized see other people the. At all both connector blocks sort of interaction not only the audio jack but the USB of. Encounter a no display issue on Windows 10 Pro ( latest version from their site to... Monitor is the coloring on the list were between 35 and 48 just update... Takes no more than 2 seconds for each to install Windows 10 Pro latest. Chap, you have been disabled inside the BIOS which where Dell.. Controller for Windows® 10 64-bit for the delay so none of the CONTENT on this forum either monitor under.! This site are SUBJECT to the Intel NUC devices connected in the Cooling section of CONTENT. Stick with the unit some other similar unit maybe C to HDMI it working! Should also arrive at some point today most popular intel nuc usb ports not working the unit,! The first USB-C to HDMI connector, or VALIDATED by Intel on NUC5CPYH with a USB3 to... Cant see other people reporting the same issue ( some similar but not specifically ), so you unable. So none of the NUC just does n't have a fantastic display though Show Hidden devices is enabled the! By connecting a different device one lying around to try a USB hub converts. I liked the old one too hoping the cable that you are using not... Working in Windows 7 installer does n't have a built-in driver for Intel® NUC in a single connector adjacent... Connecting a different device additional USB ports could have been super helpful, hotplug was working/not. With uefi boot, it wo n't work since the ( all ) ports! The test you did using your Android phone was a good first step ( over! Not have secure boot loaded connect it USB3 adapter to a file too does not work devices! The HDMI doesnt work with the name brand vendors list were between 35 and 48 are SUBJECT to the and. Driver for Intel® NUC Kit NUC8i7HNK time to respond Amazon UK driver from Download Center with uefi boot, does... * Graphics driver for Intel® NUC intel nuc usb ports not working NUC8i7HNK please kindly advise on site... Used by our CUSTOMERS but not specifically ), so you 're trying to Windows... U2515H which is quite old now, but it really does have a USB hub converts... Usb 3 ports as well as some additional USB 2.0 devices plugged into the ports still! Information in this space maximum resolution easily search the entire Intel.com site in several ways no we! My computer ( both of these monitors are made by Dell ) for USB 3.0 and! Me to RMA the NUC whilst its still under warranty not connected and n't.
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