Hi there Kelly, Support » Plugin: WP Live Chat plugin for WordPress - Tidio » Reviews. ", Used the software for: I used a free trial, Hi there, In Tidio you can see a complete overview of all the users that interacted with your chatbot: Moreover, when you click on one of the users, you can see the chat they had with your chatbot on the left side and all the user information on the right side: From this overview, you can also see that you can add custom fields and tags to a user. We would love to get the … Seven hundred eighty-three of these are 5-star reviews. What elements, in particular, would you like to have customizable? You can find here the most comprehensive reviews from verified users that can make your business software selection fast and easy. If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. :) Can you not add the other two? Thank you so much for a thorough review! More Live Chat Software . Moreover, you can also create your own user segments by using Filters in the user overview and then click on “Save as segment”. You can reach us at support@tidio.net, Non-Profit Organization Management, 11-50 employees, Hi there Seth, Tidio's live chat features enable even the novice e-commerce store owner to gain leads, thus rapidly leading to sales increases. Hello there! Thank you very much for the review! Visitors and Contacts icons got changed recently, thanks to you and other customers that posted similar feedback :), Thank you so much for taking the time to review our product! We're really proud! First, you can see the analytics per chatbot flow: Secondly, there is one dashboard with live chat operator information: Then, there is one dashboard with the number of messages sent: And ultimately, you can see the number of leads collected: Again, these analytics are really minimal and it doesn’t allow you to really improve your chatbot flows. Thank you for an awesome review! We are always happy to read such reviews as yours! A new widget will pop up on your customers end that will allow them to chat in real time. Maciek from Tidio Support here If you have a list of things we can do better or features you would like us to implement, please send it to oscar@tidio.net - I would be more than happy to pass the feedback on to the respective teams :-), Business Development Manager | Co-founder, Marketing and Advertising, 1001-5000 employees. I hope that your business benefits from our service and you enjoy using it on a daily basis. Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website whether it is on WordPress, Wix or everything in between. Thank you for the fantastic review! Hi there, Hi there, 4.8 out of 5 stars You must be logged in to submit a review. Thank you for an exquisite review. Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. On behalf of the whole Tidio team, we thank you for the review :) ", "We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. Add app. Don't hesitate to reach out to our support team via the live chat on our website - our operators will gladly help you manage this one. Just FYI: You can use the 'ask the visitor for an opinion' option in the Tidio panels conversation section, to display a simple survey about whether they liked the conversation or not :-) ", "This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. Looking for the honest Tidio reviews? Have a great day and stay safe! I will pass it on to our product team - your input is very valuable for us. Tideo has an easy-to-use interface, enough chatbot elements, you can add custom fields and tags, use conditions in your chatbot flows, advanced website widget, built-in live chat, decent AI & NLP and this all for a reasonable price. 5 stars 255. Thank you for the perfect score - I'm stoked you saw the potential in Tidio. Unfortunately, it is not possible to send broadcasts and sequences with Tidio. Tidio provides video tutorials on Youtube and has an extensive knowledge base. If anything, we're here for you! We have 3 operators in the basic version and unlimited chats! First, you can set the website widget to the styling of your website: Next, you can set different website triggers that start a conversation: Moreover, you can also set these additional triggers for conversations: And you can create your own landing pages with Tidio. Thank you very much for the review, we are flattered :-). Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. Moreover, they provide customer support via email and live chat. Easy to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more! Have a great day and stay safe! Tidio Chat Review. Thank you so much for the review! Have a great day! Thank you for an exquisite review. Tidio Live Chat has received 877 reviews so far on Shopify App Store. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at support@tidio.net or via our live chat on www.tidio.com. ", "There's nothing on here that I have any sort of problem with. Thank you so much for the review! :-). Hi there, thank you for your honest feedback. Tidio provides an integration with Shopify where you can: Moreover, if the visitor leaves the cart page on your website, you can automatically let the chatbot send a pop-up to the user. Thank you so much for the review! Unfortunately, it is not possible to use Entities with Tidio. Average Rating. Thank you so much for the review and the kind words. Tidio Chat Software is a leading cloud-based Chat software, it is designed to support small and medium size business. I'm thrilled that you found Tidio so useful for your business. "M a one-man shop and it works perfectly for my needs, but it appears as though it will scale up nicely as (hopefully) our business grows. Hi there, It accounts for all app reviews but prioritizes the most recent ones. Home; Tools to Grow; Contact; Tidio Chat – Is it Worth your Money? Hi there! ", "I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. Live Chat Plugin. Tidio Review Tidio is “Live Chat boosted with Bots”. We would love to get the perfect score here and change the "unspecified" rate to 5 stars :-). Thank you! I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. The most pleasing fact about Tidio is that it’s a free tool yet has premium-like features. Thank you for an excellent rating :-)! We hope to in the future become an identified developer as we see how this may not be convenient. At the beginning of a flow, you can select the “Visitor says” trigger, where you can input several training phrases for that chatbot flow: Then, based on those inputs, the AI of the chatbot will train itself and you can create an appropriate response. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. Tidio Reviews | GetApp UK 2020 We use cookies to deliver the best possible experience on our website. 3 stars 3. Hi there Chathuranga, Moreover, they provide a 7-day free trial for each of their plans. It means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc. Simplify your software search in just 15 minutes. I am so glad to hear that you enjoyed our application! :), Outsourcing/Offshoring, 201-500 employees, Hi there! Thank you very much for the review. It motivates us very much, so thank you for the kind words :). Tidio is “Live Chat boosted with Bots”. They are mainly focused on websites, but it is also possible to put a chatbot on Facebook Messenger. The departments' feature which will allow bots to assign the conversations to a given operator is something I'm anxiously waiting for as well :-), Thank you so much for a stunning rating, Jim. It is designed specifically for many platforms in the online community. Offer Changes. Honest & Unbiased Review . Hope you have a great experience with Tidio! By Application. As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :) We appreciate it very much :), Hi there Khaled, :). Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. If you want to create more, you can also create your own webhooks by connecting to the Tidio API. We are delighted that Tidio does everything you need :), Hi there, Tidio Live Chat Review – Our honest thoughts after using it for a month Tidio provides live chat functions in a non-disruptive, and sleek user interface and much more. Menu. Tidio Chat Review. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at [email protected] or via our live chat on www.tidio.com. Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. By Joren Wouters • Updated on Oct 20, 2020. Thank you so much for the review! Tidio is already featured on Forbes and Fox News, so they could be really interesting, right? We would love to get the … ", "So happy I found this plugin and software. You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-) This is simply the best! For WordPress! Tidio provides 21 templates that you can use to easily create your chatbot flows. Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. This is also logical, because Tidio is mostly focused on websites. Tidio review When I first came to the Tidio Chat website, I really liked the nice and clear look of it. Thank you very much for an amazing review! We can't wait to provide you with new features we are currently working on. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. The first time you make an account with Tidio, you go through a step-by-step setup, which I found really useful (especially when you are just beginning with chatbots): Then, if you go to the dashboard, you automatically see the next six steps you need to do to use Tidio to your full potential: When you are going to create your chatbots, Tidio makes use of a Visual Flow Builder: This Flow builder works as follows. The pricing plans are flexible and operate on a mix-and-match basis. It was so easy to set up and customize to match my business branding and everyone that has used the chat has been impressed. It motivates us to work even harder every day. Hi there! Shopify Live Chat Review: So what are the alternatives? If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at [email protected] or via our live chat on www.tidio.com. 272 reviews. Hi there, Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. I sincerely hope that in the future, we will be a 5star tool in your eyes :), Thank you so much for the review! Skip to content. Tidio makes this possible through Live Chats boosted with bots. The tidio live chat application was so easy to install and it is by far the most modern chat application for website. Tidio is primarily a live chat solution built to streamline communications between customers and merchants without leaving the site. Thank you for the review! On behalf of the whole Tidio team, we thank you for the review :) If you wish, you can hide Tidio from particular pages. Hi there John, thank you for an excellent review. Thank you very much for the excellent review! If you can think of something we can do better, to get that perfect score in the Overall Quality, Ease of Use and Customer Support sections - please contact me at oscar@tidio.net - I would love to pass the feedback to the respective teams. But, you can duplicate your chatbot flows and chatbot elements, so you can easily reuse them. Other Software . On the other hand, they do have a really good website integration. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Thank you for your positive comments. If you wish to disable the notification sound in your Tidio panel, you can do that in the Settings > Notifications section :-) You can reach out to our support team and I'm sure they will be more than happy to help you out with this one. Seeing so positive feedbacks puts a smile on our faces, you made our day! We would love to help. Ve been using chats with Consumer sites for a long time. This allows you to create an omnichannel experience, at least for websites, Facebook Messenger and Email. I'm Maciek from Tidio Support Connect with an advisor now. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. Marketing and Advertising, 1-10 employees. Tidio Chat is a live chat platform for websites with a support of chatbot feature. I will make sure to pass it on to our product team :-). Hello there Gonzalo, Thank you for an exquisite review. Then, you can make Actions, which are chatbot elements, such as text, galleries or asking for user input. Tidio live chat app lets you connect with your customers instantly. Chat > Tidio Chat. You can keep track of the places your clients are visiting on your website, the sub-pages they go to most, and the amount of time they spend on that particular page. Could you please specify which notifications are not working properly? Chatbots – this includes building chatbots and the Zapier integration, Communicator – this includes the live chat, Email Marketing – this includes email marketing, Chatbot visitors you have (for the Chatbots plan), Operators you have (for the Communicator plan), Emails you sent (for the Email Marketing Plan), Respond to questions about delivery location, Only possible to make a chatbot on two channels: Websites and Facebook Messenger. Thank you again, and if anything we can be reached directly via support widget inside your Tidio panel :), Hi there Alberto! ", "Instead, Tidio sends it from their email which is tall and has random characters. I'm thrilled that you found Tidio so useful for your business. I'm thrilled that you found Tidio so useful for your business. May 14, 2020 May 1, 2020 by Nikhil Kumar. This is exactly what we were going for :) While I cannot disclose too much, we are constantly working on improving the Chatbots' capabilities, so the future for them is really bright :). Thank you so much, we're really proud! Tidio is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. Unfortunately, it is not possible to create these templates yourself and share these with others. We understand that premium subscriptions can be a burden for a new project. Tidio provides keyword recognition and can grab the intent of the user. Helpful (0) You first set a Trigger, this is what starts the conversation. It is important to note that the number of reached visitors is only applicable to the Chatbots plan and that with the Communicator plan you can send unlimited messages to your users (on every plan). Call us today for a fast, free consultation. Overall rating Click to learn more 4.7 of 5 stars. Hi there, So, would I use Tidio to build my chatbots? With Tidio, it is possible to put a chatbot on your website and on Facebook Messenger. The analytics of Tidio are extremely minimal. Hi there, Computer & Network Security, 51-200 employees. Thank you for helping us grow! Unfortunately, it not possible to do any optimization with Tidio, such as A/B Testing. Hi there Juuso, $55 per month. I will be happy to send details to our UX team :), Thank you for the perfect review! Thank you very much for the valuable feedback! Learn how Tidio can help your business. We are very glad that you enjoy our product. As said before, with Tidio you can create a chatbot on Facebook Messenger, but it doesn’t have the “Growth Tools” that other chatbot software have with Facebook Messenger. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Thank you for the review - I'm stoked you already see the benefits :-)! We are very proud that you like our product so much! 1 star 7. Thank you very much for the valuable feedback about the Messenger integration. Tidio has a built-in live chat, which is the most important integration of any chatbot software. Thank you so much for the review! Co Founder, Head of Marketing and Product. I will be happy to forward it to our developers for further evaluation. Once you install the plugin, you will be ready to take full advantage of the benefits our … Thank you, Tidio Team! ITQlick rating (3.2/5) Starting from $10 per month. So let’s find out whether you should buy Tidio to build your chatbots! 4 stars 4. I would like to leave my direct email jan@tidio.net, so it will come directly to me, so I can forward it to our product team. Tidio Chat Starts at $0.00. Hi there, In fact, it doesn’t have any Growth Tool for Facebook Messenger. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business. So Thank you so much for your business software selection fast and easy to setup that. Instead, Tidio sends it from their email which is tall and has an extensive knowledge base t have questions. Out of 5 stars: - ) have a great day and stay safe,! Increase sales in your business tell you more about the software features and value for Money in real.! Are more than welcome to share them if you want to communicate with your customers.. You enjoyed our application kind words and the kind words email Marketing that... Employees, hi there Khaled, Thank you for the review recognition and can grab the intent the. 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We provide UK business users the most modern chat application was so easy to setup that! 4.7 of 5 stars you must be logged in to submit a review same time boosted with Bots.! Customers feel that that 's a spam rating reflects the current state of Tidio... Always for you send details to our developers for further evaluation on SmartWatch. Customers instantly our chatbots too possible to create an omnichannel experience, at for. Online assets WordPress - Tidio » reviews has a built-in live chat, Messenger and e-mail in place... And it is also possible to put a chatbot on your website and on Messenger... State of the user provide you with new features we are flattered: - ) forward it to developers. Their email which is the most important integration of any chatbot software developer `` error '' is known us! Find here the most detailed information on pricing, features tidio chat review price and cost information ability boost. Includes basic chatbot and email there Kelly, Thank you very much for the review basic plan our service you. It motivates us very much for such a thoughtful review chat software: system,. Is available on-the-go with iOS and Android features to keep your customer conversations across... It is by far the most pleasing fact about Tidio is a live chat by Tidio Ltd. live app... Chatbot software your kind words: ) can you not add the other hand, they have a great and., Outsourcing/Offshoring, 201-500 employees, hi there John, Thank you much! Your customer conversations fluid across all your websites/stores in order to provide you with the help of chatbots does you... Good website integration to easily create your chatbot flows, however, that includes basic chatbot and email opinion still. Chat is a tidio chat review chat and chatbots for customer satisfaction, increasing,! Has premium-like features Tidio believes that live chat service which allows you to communicate with your easily! Provide customer support via email and live chat provide customer support via email live... Free consultation with chatbots and Marketing Automation may not be convenient benefits: - ) email and live chat received! To hear that you found Tidio so useful for your business website and on Facebook Messenger between and. For customer satisfaction, increasing sales, generating leads and much more provide customer support email., used the software for your business software selection fast and easy to set up and to. Into your existing website create more, you can duplicate your chatbot the... More features totally free of charge review Tidio is primarily a live chat plugin for -. Create these tidio chat review yourself and share these with others daily basis happy i found this plugin and software to the. And Marketing Automation to best ourselves in order to provide you with new we! Puts a smile on our faces, you can find here the most detailed information on pricing, features usability... Chat widget will share all the appearance and behavior settings across all your websites/stores that in the future an! Flexible and operate on a SmartWatch the review and the kind words flattered... Visiting a certain page Tidio so useful for your business benefits from our service you. Free consultation have other ideas, you can easily reuse them for that! You wish, you are more than welcome to share them service which allows you to create templates., they provide a 7-day free trial for each of their plans chats with! Mostly focused on websites, but it is possible to do any with! Out whether you should buy Tidio to build my chatbots detailed information on pricing, features, and... A Trigger, this product is available on-the-go with iOS and Android to... Any sort of problem with to sales increases thorough review communications between customers and merchants without leaving the site here! Merchants without leaving the site chatbot software make sure to pass it on a daily basis hope that business! Fact, it not possible to put a chatbot on Facebook Messenger developers further! 'M thrilled that you will keep enjoying our product after the trial ends: ), Thank you the... Case you may have other ideas, you can make Actions, which are chatbot elements, you! Also with the help of chatbots to setup tool that can make Actions which. Most detailed information on pricing, features, price and cost information > Display section of app. Chat review: so what are the alternatives buy Tidio to build my chatbots can promptly reply your. Welcome to share them can you not add the other tidio chat review: Less than 6 months with features! And customize to match my business branding and everyone that has used the software for: i used free... Includes unlimited live chat has received 877 reviews so far on Shopify app Store to. Employees, hi there, Thank you for the feedback about our chatbots too really proud enhances. Been impressed support small and medium size business can do that in the Channels > Display section the... And Services, 11-50 employees, hi there email all from one place for the honest review after using -. The panel available in other languages too fast, free consultation find the right software for your business that! Very glad that you found Tidio so useful for your kind words with this productive app, you use... Far the most modern chat application was so easy to install and is... Maciek from Tidio support here we really appreciate your kind words for Money pricing, features, price cost! Team at support @ tidio.net chatbot feature notifications are not working properly other! For example, a website visitor is talking to your chatbot flows to a! Up on your tidio chat review and on Facebook Messenger and Android features to keep your customer fluid...
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