People on stage began slipping. If you have purchased through the CAJUNDOME Box Office refund instructions will be made available soon. All ticket holders for BAZZAR in NEW ORLEANS will be contacted to start their refund process. Any resale of Cirque du Soleil tickets is strictly prohibited, unless otherwise provided by law or unless otherwise agreed with Cirque du Soleil. This Card is a prepaid card loaded with a specific amount of U.S. dollars. No class action or joinder or consolidation of any Claim with a Claim of another person shall be allowed. Get notified by e-mail when a reply is posted. Cirque du Soleil refund challenges warning. IMPORTANT PLEASE READ CAREFULLY AND KEEP FOR YOUR RECORDS. Any claim, dispute, or controversy (“Claim”) arising out of or relating to: (i) this Agreement; (ii) your Card, including the purchase or use of your Card, services related to your Card or the balance on your Card; or (iii) any advertisements, promotions or statements related to the Cards, shall be exclusively resolved by binding arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. Refunds or exchange of Cirque du Soleil show tickets and of other merchandise purchased with your Card is subject to the applicable Cirque du Soleil’s refund and exchange policy. Get answers to your questions about Las Vegas . Your message. Reply to: Cirque Du Soleil Refunds. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then our aggregate liability (and that of our employees, directors, officers, administrators, agents, affiliates or other related entities, distributors, vendors, suppliers, partners, sponsors, representatives or all other persons acting on our behalf) under such circumstances for liabilities that otherwise would have been limited shall not exceed the purchase price of the Card. For tickets purchased through one of our partners, please contact the original point of sale for refund. Freedom rally drums up support for businesses in small Lewis County town, Dozens of patients transferred to new Kitsap County hospital, Columbus Crew win 2nd MLS title, beating Seattle Sounders 3-0, Cal at Washington State canceled because of COVID-19, Iran summons EU envoys for protesting reporter's hanging. We agree to maintain the Card for you and to perform according to this Agreement. If you had tickets that will be affected by the closure, you can call at (707) 352-0221. We will NOT be liable for a transaction failure caused because you do not have enough money on your Card to complete the transaction, if a point of sale terminal is not working properly, or if circumstances beyond our control (such as fire or flood) prevent the completion of the transaction. On top of producing world-renowned circus arts shows, the Canadian organization brings its creative approach to a large variety of entertainment forms such as multimedia productions, immersive experiences, theme parks and special … Unless otherwise permitted under any applicable law, such data will only be collected, used and/or transferred as expressly authorized by you. This Cardholder Agreement (“Agreement”) contains all terms and conditions applicable to your Cirque du Soleil® gift card (“Card”) which is issued by Cirque du Soleil Canada Inc. (hereinafter referred to as “Issuer”). Any hearing will take place in the federal judicial district of your residence. For this reason, and until further notice, Cirque du Soleil Entertainment Group has suspended its shows temporarily. Include your Name, Contact Phone Number and complete Mailing Address in the body of the email. Registration of your Card is optional. Cirque du Soleil - Downtown Disney Tickets. Cirque du Soleil and the live entertainment industry writ large have faced severe consequences from the Covid-19 crisis, with the virus outbreak leading to the cancellation of shows. Cards cannot be used before activation. "At first I thought it was part of the show. Any resale of Cards is strictly prohibited. A Cirque du Soleil performance in Washington state ended abruptly when a hose on a hydraulic system broke and sprayed audience members with what the theatrical company says was vegetable-based oil. Audience member Jason Gazda said a "burst of mist shot out onto the crowd.". This Cardholder Agreement is effective 07/2017. No further action is required. This Card is not a credit card. This arbitration shall be FINAL. To activate your Card you will need to enter the PIN number located on the back of the Card. The funds on your Card will not be insured by the Federal Deposit Insurance Corporation (FDIC). The many fantastical, impossible, colossal, unimaginable worlds of Cirque du Soleil, are unfortunately, not in your city right now. Audience member Jonathan Fay says the liquid shot from the stage and went back multiple rows. We have no liability for restricting access to the Card because of suspected suspicious activity. We continue to actively monitor and assess the situation to determine when shows will resume. FUNDS ON YOUR CARD DO NOT EXPIRE. Preview. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. Issuer may, at any time and without notice, delegate duties or assign all or part of its rights and obligations under this Agreement to any third party, without recourse, provided that the assignee or delegatee assumes all of Issuer’s obligations hereunder. Refunds are available at the point of purchase. Under no circumstances shall we or any of our respective employees, directors, officers, administrators, agents, affiliates or other related entities, sponsors, distributors, vendors, suppliers, representatives, partners and all other persons acting on their behalf, be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of your Card, the use of the website or  resulting from unauthorized access to or alteration of your transmissions of data, including, but not limited to, damages for loss of profits, use of data or other intangibles, even if we have been advised of the possibility of such damages. For any information or to file a Claim, you may contact the AAA at: 1.800.778.7879 or consult its website at www.adr.org. A Cirque du Soleil show "Volta" in Redmond ended Friday when a hose on a hydraulic system broke and sprayed audience members with what the theatrical company says was vegetable-based oil. In this first-ever collaboration between Cirque du Soleil, Walt Disney Animation Studios and Walt Disney Imagineering, journey into a world where an animator’s desk becomes the stage and drawings come alive. Part of our splurge were excellent tickets to see the new Cirque … We had sprung for club level rooms at The Beach Club, The Poly and Animal Kingdom Lodge. If funds remain on your Card after its expiration date, simply contact customer service at 1-877-924-7783 for a replacement card at no cost. Ticket buyers who bought their tickets through Ticketmaster will be issued an automatic refund onto the credit card used to purchase their tickets. You may activate your digital Card by clicking on the link provided to you in your confirmation email. Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest … Cards purchased from authorized retailers or online must be activated to be used. The award rendered by the arbitrator shall be final, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. Now all other Cirque shows are … No one was hurt. All ticket holders for the ALEGRIA will receive official notice by their original point of purchase. Purchases will be deducted from your Card until the value reaches zero. Customers that purchased tickets for a canceled show will be contacted for refunds. Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks. “Although the situation results from circumstances beyond its control, Cirque du Soleil apologises for any inconvenience this cancellation may cause,” the global touring company said in a statement released on Monday morning. No further action is required. At this time, Cirque du Soleil’s Drawn to Life has not cancelled any showings, as Disney Springs remains open. ... You will also have the option of accepting a refund of your original purchase price, less applicable delivery fees. Customers who paid online at xlcenter.com or over the phone with a credit card will be automatically refunded between 7-10 … Any purchases using the card are subject to Cirque du Soleil’s return policy and the amount of any refund will be placed back on the Card. when vaccine is available 1:39 am; Refund requests must be submitted prior to 5:00pm, Monday 24 August 2020. Cirque du Soleil offered to replace or refund any purchased tickets for showings impacted by the closure. For Cards purchased online on Cirque du Soleil’s website, Issuer shall not be held responsible for shipping delays or lost or stolen Cards caused by carriers. There is no known date for the postponed preview debut. A Cirque du Soleil show "Volta" in Redmond ended Friday when a hose on a hydraulic system broke and sprayed audience members with what the theatrical company says was vegetable-based oil. All forums . Phone: 1-877-924-7783 Unless you have registered your Card, the remaining balance of your Card will not be replaced if the Card is lost, stolen, altered, destroyed, damaged or used for unauthorized transactions. In this Agreement, "we", "us", and "our" mean the Issuer, our successors, affiliates or assignees and "you" and "your" refer to the person who has obtained or received the Card and who is rightfully authorized to use the Card as provided for in this Agreement. Walt Disney World. Check back for more information or call 337-265-2100. Cards are not reloadable. Ask a question Recent Conversations. For technical assistance, including Card activation, Customer Service agents are available to answer your calls 24 hours a day/7 days a week. You may only use it when there is a balance remaining on the Card and only up to the amount left on the Card. CIRQUE DU SOLEIL SHOWS IN Portland. Your Card is redeemable online at cirquedusoleil.com/gift-cards and at participating Cirque du Soleil point of sales. Other. To register your Card you will need to provide your name, zip code, Card number and email address. You will not be able to use your Card after the expiration date. By obtaining a Card from us, and by using the Card, or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, and further agree that this Agreement is binding on your successors, representatives and assigns. Your Card is in United States currency. The expiration date of your Card is identified on the back of your Card. If your purchase exceeds the balance of the Card, you must pay for the excess at time of purchase. Cards are not redeemable for cash except as required by law. Refund checks will only be issued to the account holder on file. Viewing … Your Card is redeemable for the purchase of tickets to Cirque du Soleil shows presented in the United States of America and Canada. If any term, provision or section of this Agreement, or any portion of such term, provision or section is held invalid or unenforceable, the remainder of this Agreement will not be affected thereby and each remaining term, provision or section or portion thereof will be valid and enforceable to the full extent permitted by law. The show is a celebration of life, accentuated by the delightful, mesmerizing movements of Cirque du Soleil’s … By registering your Card you also consent to the collection, use and transfer of such data by and to the Cirque du Soleil group of companies, including the Issuer, the financial institution and the processing services provider. Subscribe to Club Cirque to stay in the know about upcoming nearby shows! Cirque du Soleil reserves the right to cancel the license granted under the tickets in connection with any fraudulent sale of such tickets, without refund or other … You are not entitled to receive a cash refund. Guest with any questions about their tickets should call the “Drawn to Life” hotline at (702) 352-0221. We will then cancel your Card, and if our records show that available funds remain on your previous Card on the date of your request, we will issue you a replacement Card at no cost in an amount equivalent to the remaining balance. In certain cases, applicable laws may not allow the limitation of liability set forth above, so this limitation of liability may not apply in such particular cases. Then people started running out and covering their faces," said Gazda. Cirque du Soleil announced Monday it is filing for bankruptcy protection as the coronavirus pandemic continues to rattle the world. The Touring Show Division at Cirque du Soleil is currently working on the next visit of one of its shows in Trenton, NJ. If you register your Card, you will (i) protect its remaining balance if your Card is lost, stolen, altered, destroyed, damaged or used for unauthorized transactions (see below); (ii) receive balance updates from the Cirque du Soleil group of companies, including the Issuer; and (iii) receive emails on behalf of the Cirque du Soleil group of companies, including the Issuer, on its shows presented in your area. Refunds of purchases made with your Card will be placed back on your Card or a new Card. Notwithstanding such expiration date, your Card will only expire five (5) years after the date of its activation. Cirque de Soleil’s Touring Show Division is currently revisiting tour plans for AXEL for the remainder of 2020. Neither party will be entitled to institute proceedings for a Claim before a court. Cirque du Soleil: Audience members to get refunds. To learn where to use your Card, please visit cirquedusoleil.com/gift-cards or contact us at 1-877-924-7783. At this time, Cards cannot be used to purchase Cirque du Soleil merchandise or food and beverage at Cirque du Soleil shows presented in arenas or to purchase food and beverage at performances of Cirque du Soleil resident shows. If your event is postponed or rescheduled, rest assured that your ticket will be honored on the new date of the event. Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest … This means that anyone who finds your lost Card could use it. Problem led to “some vegetable-based oil” being sprayed onto some in the audience in Redmond. Read our community guidelines. — Cirque du Soleil (@Cirque) March 15, 2020 The touring company was scheduled to bring “VOLTA” to the OC Fair and Events Center in Costa Mesa from March 18-April 19. You are not entitled to receive a cash refund. The equipment malfunction happened Friday evening during a performance in the Seattle suburb of Redmond. Update: Cirque du Soleil announced Friday morning, March, 13, 2020, the cancellations of its spring performances at Pepsi Center in Denver. If you have registered your Card and your Card has been lost, stolen, altered, destroyed, damaged or has been used for unauthorized transactions, you must immediately call us at 1-877-924-7783. The official debut date is still scheduled as April 17. You do not need to enter this PIN number to redeem your Card. We may from time to time adopt new or amended provisions if permitted by law and you will be notified of any change prior to the effective date of such change, to the extent required by law. For customer service or additional information regarding your Card, please contact us at: 8400, 2e avenue, Montréal (Québec), H1Z 4M6 Las Vegas forums . Cirque du Soleil has been cancelled - for more information, click here. Email: services.clients@cirquedusoleil.com. We had a trip planned the first week of June 2020. Cirque du Soleil Entertainment Group is a world leader in live entertainment. Except as provided for in the AAA Code of Procedure, neither party will be entitled to a jury trial or to engage in discovery. If you do not receive your Card by the expiration of the delivery time indicated during your Card order process, please contact us at 1-877-924-7783. Notifications can be turned off anytime in the browser settings. 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